1-800-826-6332

  International: 251-633-5704

Wall of Shame TIP #2

February 23rd, 2011

Don’t allow these things to happen to you…

Upside Down Image:

The irritating “costly mistake” of sublimating a plaque upside down. We have all done it or at least I have. Getting in a hurry or neglecting to inspect product for “key clues”  prior to placing the image on it can be a “stomach clutching” experience.  upside downUpsideDown

Don’t Forget to Reverse Your Image:

This is probably the most common error in both sublimation and Heat Transfer. Products that transfer / sublimate to the front side of will require flipping the image every time. Cutting boards and most glass will not reqReversing Imageuire this process and to can cause you much grief if you are not “on guard”. Don’t get Distracted from minor details!

Alignment and Centering Image:

Image placement can be a challenge with most product that we press with the substrate facing down and the transfer face up. The image looks perfect but in the final stages of completion to raise the press; turn the image over and find it has slid, moved or misplaced onto the substrate. Reminding ourselves “attention to detail” is a constant practice. Allow yourself the additional time to verify you do not create scrap and waste product.

AlignmentCentering

There are a “few” Benefits of Scrap Product:

If you have it why not use it? There are some scraped products that you could use for the benefit of testing images and color. For example: We, in support are always testing images when troubleshooting color. This can eliminate other variables and possible causes, for instance, product, image, etc…  I recommend getting a ben for throwing reusable scrap product into. Hopefully you will never need to troubleshoot but I can assume that the time will come when you will want something to sublimate on without wasting good product. If nothing else our support staff will often ask you to sublimate a color pallet or a nozzle check to send to use during color management issues.

TIP #2 Wall of Shame

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


George Knight Mug Presses vs. some other mug presses…

February 17th, 2011

The DK3 commercial press has been around for over a decade. The DK3 is fully adjustable, accommodating all mugs available on the market. This includes 11 oz, 15 oz, 16 oz mugs & steins. The ability of the press to open extra wide allows for easy and fast loading and unloading of mugs from the press. The clamp assembly can be adjusted for very heavy pressure, allowing for full bleed transfers on even the most demanding mugs. Finally – a mug press that compensates for less than perfectly straight mugs!

George Knight has the winning edge on the heat process because of the engineering specs on their element design.

Rolling on the floor laughing The cylinder is longer and covers up to 5” in height.

Be right back The heating elements will heat faster across the surface of the pressDk3

Smile The padding is easier to replace during preventive maintenance procedures.

The settings a also easy and extremely user friendly. We have videos to follow for setup.  For those folks that just want to set a time, temperature and press this is the press for you!

These are just some of the products that offer for pressing with the DK3. There are additional items that our clients will use with this press. Some of the products require additional padding (heat conductive pad). Those products include some water bottles that have a smaller outside diameter (OD). The additional padding will help make good contact around the surface of the product.

mugs01STEIN

Some other mug presses made in China can be very unreliable and troublesome. The vertical designs place limitations on mug sizes and image placement. The heating elements not as constant and predictable for high quality results as with the George Knight Heat presses.

Manual-Digital-Mug-Press-Machine-Vertical-Mug-Press-Machine-MP4105-Mug-Press-Machine-Iii

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Using Condé Photoshop Templates

December 16th, 2010

1. Files types:

software for extracting files.

Click here to go to Winzip Official Site

To download templates go to www.conde.com/support/templates. The download will include formats for CorelDraw, Illustrator and Photoshop. Once the Conde template is saved to the desktop or in your desired location, it will need to be extracted (Extraction software is required (ex; Winrar (www.rarlabs.com), Winzip; Zipeg, ect..)).

When using Photoshop the formats will be one of the following extensions:  .eps; .psd; .pdf.

.PSD

2. Preparing image first:

Keyhole

The printable area.

Put thought into the image and image placement first. Size the image so that it will fill the template area. The templates are a “keyhole” that shows how the image will appear on the sublimatable area. It will not reform, re-size or reshape the image in any way. However, you will be able to re-size and reposition it. More on that in step 6.

3. Open the template in Photoshop:

a. Right click on the .psd, .eps or .pdf; left click on “Open With”.  Select Photoshop. The template will open in the application; Orb. From Photoshop; left click on “file”; left click on “open”; then from the browser, find and select the image you’ve prepared.

4. Select the background Layer to Place the image:

Selecting the Layer

Selecting the Layer

Choose the background layer under the layers to the right of the page. It should say “Click here to place image or graphic”. It is important to choose this layer for placing the image behind the template layer.


5. Place the image on the background layer:

Click on "File"; "Place"

Click on "File"; "Place"

Click “file”; “place” for the image to go to the selected layer. When placed inside the template it will have an X across the image and a bounding box around it. This is the editing box that enables you to resize it by …

6. Click and drag the editing box:

click and drag to fit

Left click and drag the corner of the editing box to do any final resizing of the selected image. Also, the image can be repositioned by placing the courser over the image and hold the left button down while dragging. Then left click on the green check mark to complete the placement of the image onto the background layer. Or, left click the red “banned” circle to delete or undo the placement of the image.

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Porcelain Ornaments

November 8th, 2010

Christmas is around the corner. It’s time to break out the old Christmas tree and decorate for the season. Condé offers a variety of items people will be looking for to decorate for the holidays.

When decorating the tree people like to find new ornaments for many different reasons. Some people like to have a keepsake from each year and others just want to replace. Condé has a complete line of porcelain ornaments for sublimation. These ornaments are a great addition to any tree and with sublimation they can be personalized making them priceless to your customer.

Be sure to follow our sublimation instructions for the best results when making these ornaments. When pressed properly you will get a great looking ornament that will glisten from the lights on the tree.

In addition, you will find informative videos for configuring color management by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Condé Systems Inc.
www.Condé.com

Support Technician,
1-800-826-6332
Andy Taylor


Using the Foam Kit and the Teflon Pillow

September 30th, 2010

Clients who sublimate to textile can find this product to be a worthy investment. Here is why: Have you ever sublimated to a t-shirt, raised the press, removed the transfer and found “paper indention’s” indicating the edges of the paper from the heat and pressure during the transfer process? This is unavoidable if you do not use either the foam kit or the Teflon pillow and develop a understanding of how to correctly transfer with these products included in the layers.

Not to mention, those of you who have just given up and excepted the paper lines on fabrics because you thought there is just nothing you can do to remedy this situation. Or, some of you may have purchased all the “bells and whistles” that were recommended for apparel, tried it and still seen the paper creases after sublimating. That’s even more frustrating because there is more invested to produce a flawless product. Maybe I can help change your mind and perfect the end results.

I have seen these lines in my own work and with the appropriate settings we can reduced the visible creases. Even though the teflon pillow is the easiest to maneuver some people have said that the foam kit is the best because it is the softest. With fabrics the softer the better for “meshing”. I will explain:

The adjustment is the same if using the foam or pillow:

  1. Lay either item on the bottom platinum of the press
  2. With no pressure applied at this time, close the press
  3. Get “eye level” with the gap so you can see the edge of the foam between the plates of the closed press.
  4. Turn the dial, closing the gap 9increasing the pressure) until the foam or pillow is compress about ¼ of its’ height.
  5. Lock it in and raise the press. Now introduce our sublimation instructions and the layers and press away.

You can have success by including these layers in your sublimation process if you understand what to do once you have the foam kit and / or teflon pillow in hand and a some guidance about on how to use it. Conde Technicians wants to get the word out on products like these so that they earn there worth. If you have any questions about this or other products give us a call and we will help to get you informed so that you are getting your monies worth from all purchases.

Video:

Using Vapor Foam

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Condé Systems is doing it again!

September 29th, 2010

It’s time to show off your creativity! Participate in our Hanging Mural Contest! Show off your design and see what others are doing with the exciting new Wavy Tile Murals. You guys and gals who took part in the Flip Flop Contest did such an awesome job, we just had to go and do it again. For inspiration, we have anteed up another Apple 16GB iPad for the 1st place winner; 2nd place prize a $200 account credit; 3rd place prize a $100 account credit. To support contestants I have just uploaded all our mural templates for these fun new products. Last, I offer some product perceptiveness and brainstorming ideas to get you going.

Time is money…

You might be thinking, “How do I create a way to use my image in a mural? Where do I begin?” Well, you asked and we answer. Like with all Condé templates, videos, etc…, our goal in support is to create and execute ways that make your job easy and help clients become more productive. Having already created the mural templates in both CorelDraw and Photoshop I have eliminated a lot of the work. Our templates provide the ability to power clip your selected image into the template, print and go. It’s just that easy!

How the product works…

We have already provided instructions for how to sublimate onto the tiles in the “Sublimation Instruction” cookbook on PartnerNet. For those who prefer to watch Britney guide you through our product sublimation process step-by-step, you will find the video for sublimating onto wavy tile murals already online. The assembly of the mural is quick and easy. It includes the rod, “C” rings (no crimping required) and ready to hang tiles in a verity of lengths and widths, (2 across, 3 across, and 4 across. The length is optional.). If it’s the design you concerned with, then call or shoot us an email, we have lots of ideas for that too.

We can’t wait to see our clients at work with their ideas and designs. We get excited about helping to get you motivated with our sublimation products. Like I said before, by using the product templates and instructional videos “we have eliminated a lot of the work”. No excuses… grab your best design ideas and let’s get started on winning a prize! It’s a win win!

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Things that make you go, Hummm…! Color Issues !?!

September 22nd, 2010

Color Issues !?!
Have you ever printed an image perfectly fine one day and the next day printed the same image and the color be off? I have had this happen to me. If you have been in sublimation business for any length of time then most likely you too have experienced a color shift. As for me, a call of this nature to support is a typical day on the job. The good news is we can often quickly diagnose and resolve color issues with just a few simple processes of elimination. These are the primary reasons for a shift in color:

There are more defined methods for color correction and fine tuning color. However, statistically a color shift will most often be due to one or more of these common reasons. When this happens, these troubleshooting guidelines can often get you back in business with minimum down time. For more information on color issues, visit our documents section from the support / PartnerNet web page and look for “Street Smart”, “Color Matching Tool Kit “ and “101 Tips and Tricks”~by David Gross. Conde Technicians are extremely resourceful at resolving color issues on Conde DyeSublimation systems.

In addition, you will find informative videos for configuring color management by the support team at Condé by visiting Conde TV at www.condetv.com, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Networking your Ricoh printer for sublimation printing

September 16th, 2010

Ever find yourself in a situation where you have more than one computer that you need to have installed to print to a single printer? When this happens you have a choice to make. You can install the printer on one computer and share it over your network or you can connect the printer to your network and install it directly to each computer through your network.  Condé’s DyeTrans Ricoh printers have the capability for either method. The Ricoh GXe3300n comes with a standard network port on the back of the printer that you can plug directly into your router and then configure for network printing.

The GX7000 has an optional network adaptor that installs on the printer to make it ready to connect and configure. Let’s take a moment to talk about the advantages and disadvantages of each. 

 VS  

Using the shared method you have the                  With the networked method you 

capability of monitoring all your print                      are printing directly to the printer

jobs from the computer that the printer                  without relying on another computer.

is connected to. One major disadvantage                 Also if you have a wireless network

is in the fact that the computer that the                   you just have to connect the printer

printer is attached to will be using it’s                       directly to the router and then any

resources to print your documents. This                  computer on the network can print to

can cause that computer to run slow                         the printer weather it is wired or

and sluggish.                                                                  wireless.

            We at Condé feel it is better to connect your printer to your network and not through another computer. This is easy to setup and we not only have a document and a video that will show you how to do this but we are always happy to help our customers with this or anything else you might need.

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,

Conde Systems Inc.

www.conde.com

Technical Support

1-800-826-6332

Andy Taylor


Condé Introduces Mesh Knit Shorts For Sublimation Transfer

September 8th, 2010

Mobile, AL – September 7, 2010 – Condé™ Systems, Inc. has added white and gray mesh knit shorts to its DyeTrans™ family of sublimatable products. At home or the gym, these full cut, basketball style shorts with interwoven moisture wicking technology are a cool and comfortable addition to the existing line of sublimatable t-shirts and sweatshirts. Utilizing dye-sub technology, the shorts can be easily decorated with photographic quality images and unique designs – providing customers a more colorful and versatile option to standard screen printed or heat applied letters and numbers. The possibilities are endless and the sublimation process doesn’t change the “feel” of the fabric. The imprintable shorts are available in adult sizes S-M-L-XL-XXL and feature a covered elastic waistband with drawstring and double-needle bottom hem. Visit www.conde.com for additional information.

With an emphasis on dye sublimation technology and the sublimation transfer process, Condé Systems has become the recognized leader in the personalized products market by offering everything needed to get into the photo gift business including transfer systems, production software, blank imprintables, transfer paper and supplies, and instructional videos. Screen printers, sign makers, embroiderers, pad printers, engravers, photographers, artists, and home business entrepreneurs can expand their current product offerings by providing their customers full-color, photographic quality gifts and awards. During all stages of product selection, sales, and post sales, Condé offers expert knowledge and superior customer support. Condé and DyeTrans are trademarks of Condé Systems, Inc. Other brands and product names are trademarks or registered trademarks of their respective holders.


Adding Sublimation Transfers to a Bottle Hugger

August 29th, 2010

Using a George Knight® DK20™ Heat Press, Condé’s David Gross demonstrates the procedures for applying dye sublimation transfers the new zippered bottle holder beverage insulator. The part number for these huggers is HUG5 at http://www.conde.com. The transfers are created using a Ricoh® GX7000 printer with Sawgrass® SubliJet-R™ sublimation inks on TexPrint-R® Sublimation Paper, with a George Knight™ heat press. All products are available from conde.com, including the George Knight® DK20S™ heat press used in the demo.