1-800-826-6332

  International: 251-633-5704

DK3 and Mug11 for full bleed

March 4th, 2011

Pressing mugs can be confusing if we assume they are all pressed the same way with every image. A poor assumption using the same instruction for full bleed as with standard imaging on the mug press will lead to a bad transfer and wasted product. These are errors that will make dips in profit trends.

We have invested well spent time in finding ways to get the perfect result with every mug. Now to let you in on some ways to get you to perfection with pressing all of your 11 oz mugs.

Make sure you have a good mug press…DK3 FYI:

The DK3 has been around for 4 decades and has earned its place in the commercial  mug pressing business. Condé has been supplying customers with the GK3 mug press for over a decade and we believe it is the top of the line in mug presses. Here is why…

Nerd smile The heat element covers more area

Just kidding The design allows for easy mug placement for various mug sizes, including water bottles, steins and many other cylinder shapes.

Flirt female Up to 70 presets (for multiple products), a prepress timer and a user menu.

Adjusting the George Knight DK3 Mug Press

Know the difference of what mug you are using:

Condé sells two types of standard 11 oz mugs. One is MUG11US and the other/s MUG11. You will need to know the press time will vary based on which mug you purchased. Make sure you read the instruction on the product page for each.

Pressing standard images on 11 oz:

Standard images on 11 oz mugs can extend about 1/4 to the top and bottom edges of the mug. The dwell time is about 3.5 mins on MUG11USA and 4.5 mins for MUG11’s at 400 degrees with medium pressure. Pro-spray can be used as an alternative to heat tape. Both sold at Condé.

Pressing full bleed mugs:

The full bleed mugs are the most challenging for transfer. The time may increase up to 6 mins due to the coverage area. After all you will be transferring to the maximum area. To get the best result you will need to trim to the borders of the image. Use Pro-spray as an adhesive. Often, wetting the edges of the transfer will help with adhering to the bottom of the mug. Sometimes the very bottom of the mug/s can be more textured or rippled around the outside diameter. Using the thicker padding (1/8″  vs. a 1/16th” heat conductive rubber pad located around the heat element) and a little more pressure will help with this.

Intro to the George Knight DK3 Mug Press

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Condé Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Wall of Shame TIP #2

February 23rd, 2011

Don’t allow these things to happen to you…

Upside Down Image:

The irritating “costly mistake” of sublimating a plaque upside down. We have all done it or at least I have. Getting in a hurry or neglecting to inspect product for “key clues”  prior to placing the image on it can be a “stomach clutching” experience.  upside downUpsideDown

Don’t Forget to Reverse Your Image:

This is probably the most common error in both sublimation and Heat Transfer. Products that transfer / sublimate to the front side of will require flipping the image every time. Cutting boards and most glass will not reqReversing Imageuire this process and to can cause you much grief if you are not “on guard”. Don’t get Distracted from minor details!

Alignment and Centering Image:

Image placement can be a challenge with most product that we press with the substrate facing down and the transfer face up. The image looks perfect but in the final stages of completion to raise the press; turn the image over and find it has slid, moved or misplaced onto the substrate. Reminding ourselves “attention to detail” is a constant practice. Allow yourself the additional time to verify you do not create scrap and waste product.

AlignmentCentering

There are a “few” Benefits of Scrap Product:

If you have it why not use it? There are some scraped products that you could use for the benefit of testing images and color. For example: We, in support are always testing images when troubleshooting color. This can eliminate other variables and possible causes, for instance, product, image, etc…  I recommend getting a ben for throwing reusable scrap product into. Hopefully you will never need to troubleshoot but I can assume that the time will come when you will want something to sublimate on without wasting good product. If nothing else our support staff will often ask you to sublimate a color pallet or a nozzle check to send to use during color management issues.

TIP #2 Wall of Shame

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


George Knight Mug Presses vs. some other mug presses…

February 17th, 2011

The DK3 commercial press has been around for over a decade. The DK3 is fully adjustable, accommodating all mugs available on the market. This includes 11 oz, 15 oz, 16 oz mugs & steins. The ability of the press to open extra wide allows for easy and fast loading and unloading of mugs from the press. The clamp assembly can be adjusted for very heavy pressure, allowing for full bleed transfers on even the most demanding mugs. Finally – a mug press that compensates for less than perfectly straight mugs!

George Knight has the winning edge on the heat process because of the engineering specs on their element design.

Rolling on the floor laughing The cylinder is longer and covers up to 5” in height.

Be right back The heating elements will heat faster across the surface of the pressDk3

Smile The padding is easier to replace during preventive maintenance procedures.

The settings a also easy and extremely user friendly. We have videos to follow for setup.  For those folks that just want to set a time, temperature and press this is the press for you!

These are just some of the products that offer for pressing with the DK3. There are additional items that our clients will use with this press. Some of the products require additional padding (heat conductive pad). Those products include some water bottles that have a smaller outside diameter (OD). The additional padding will help make good contact around the surface of the product.

mugs01STEIN

Some other mug presses made in China can be very unreliable and troublesome. The vertical designs place limitations on mug sizes and image placement. The heating elements not as constant and predictable for high quality results as with the George Knight Heat presses.

Manual-Digital-Mug-Press-Machine-Vertical-Mug-Press-Machine-MP4105-Mug-Press-Machine-Iii

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Getting Started with Sublimation

December 28th, 2010

If you are just affiliating with Condé System’s, Inc., you might be wondering “where do I begin?”  There are some things we have put into place to help get you started on the right path to dye sublimation. If you are a beginner; just setting up your Condé DyeSub system; or just wanting to be sure you are adequately informed, then I believe this literature can be a beginners check sheet.

First, PartnerNet (PN) registration is a requirement to begin the steps below. If you have not been enlightened about PartnerNet, contact you account manager immediately so the below recommendations/tools are obtainable to you and/or your company.

Preparing your Condé DyeSub System for a setup

Now that I have all my files, what do I do with them?

Because everyone is different, we have provided optional ways to receive instructions for configuring the dye sublimation systems for use with Condé ICC Profiles, to include; SubliJet Inks; ArTainium Inks; or, Chromablast Inks.

What will I need to know/have after I get setup?

Using Condé Web Page

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Sublimation Tip: Program Print Record for PC’s

December 22nd, 2010

Combined with today’s technology and pressures from a society that wants “instant gratification”, we at Condé Systems are inventing short cuts and giving you back some of your valuable time wherever possible, because time is money.  We can reduce the time it takes to find previous print jobs and eliminate spool time so you can get to sublimating quicker. Here is why…

Purpose:

Remembering print jobs

Large jobs can be printed in segments (ex: 100 pcs. at 10 pages at a time)

Save our print jobs so we can reprint the jobs over and over again.

It remembers all specs of the job, like paper size and settings so you don’t have too.

This is how…

How to keep print jobs for reprinting:

Get to the Printer folder…

Start;

Control panel;

Printer faxes or devices and printers;

Properties for Vista and XP; or… Windows 7 folks “printer properties

Advanced and “Keep Printed Documents

Keep Printed Documents

Now that the documents are being saved we can come to our print queue and revisit our printed documents. By selecting a document from the print queue; right click on the desired document and left click on restart. This will cause that job to reprint again as if the repeat was selected in your iTunes or any other recording device.

Selecting a saved or recorded print job

When you are done with a job/s, or it is certain the job  will not be  reprinted for some time, right click on the job; left click on delete to get rid of it from within the print queue. Or… From windows 7; right click on the print job in the queue and press delete on the keyboard to remove it.

What you get…

Benefits Include:

This would be a great feature for save time and effort when you have complex print jobs

When many copies are needed and it would be better to space them out rather than bulk printing.

Saving time is money and we want to keep our client on the successful path to sublimation triumph and attainment.

PC Print Record Video…by David Gross

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Using Condé Photoshop Templates

December 16th, 2010

1. Files types:

software for extracting files.

Click here to go to Winzip Official Site

To download templates go to www.conde.com/support/templates. The download will include formats for CorelDraw, Illustrator and Photoshop. Once the Conde template is saved to the desktop or in your desired location, it will need to be extracted (Extraction software is required (ex; Winrar (www.rarlabs.com), Winzip; Zipeg, ect..)).

When using Photoshop the formats will be one of the following extensions:  .eps; .psd; .pdf.

.PSD

2. Preparing image first:

Keyhole

The printable area.

Put thought into the image and image placement first. Size the image so that it will fill the template area. The templates are a “keyhole” that shows how the image will appear on the sublimatable area. It will not reform, re-size or reshape the image in any way. However, you will be able to re-size and reposition it. More on that in step 6.

3. Open the template in Photoshop:

a. Right click on the .psd, .eps or .pdf; left click on “Open With”.  Select Photoshop. The template will open in the application; Orb. From Photoshop; left click on “file”; left click on “open”; then from the browser, find and select the image you’ve prepared.

4. Select the background Layer to Place the image:

Selecting the Layer

Selecting the Layer

Choose the background layer under the layers to the right of the page. It should say “Click here to place image or graphic”. It is important to choose this layer for placing the image behind the template layer.


5. Place the image on the background layer:

Click on "File"; "Place"

Click on "File"; "Place"

Click “file”; “place” for the image to go to the selected layer. When placed inside the template it will have an X across the image and a bounding box around it. This is the editing box that enables you to resize it by …

6. Click and drag the editing box:

click and drag to fit

Left click and drag the corner of the editing box to do any final resizing of the selected image. Also, the image can be repositioned by placing the courser over the image and hold the left button down while dragging. Then left click on the green check mark to complete the placement of the image onto the background layer. Or, left click the red “banned” circle to delete or undo the placement of the image.

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Preventative Maintenance

November 9th, 2010

Printing a nozzle check before you start printing for the day will allow you to see if your printer needs any maintenance. If your nozzle check does not print normally, then your prints will not either. Also, printing a nozzle check once a day will help prevent clogs from forming in your print heads. This can be done manually or with the help of a program such as Harvey Head Cleaner.

Another thing that will help keep your Epson printer clear from clogs is to clean the capping station about once a month. Different models have different procedures for this, however, you should be able to find documentation or videos on how this is done for your printer. Just follow the procedures and allow the printer to sit overnight while soaking.

Moisture in your paper can also cause problems with your printer and your prints. If you store your sublimation paper opened and on a shelf where it is susceptible to the elements, moisture can soak into your paper and that can cause paper jams or print quality issues. It is best to store your paper in an airtight container such as a ziplock bag or storage box.

In addition, you will find informative videos for configuring color management by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Condé Systems Inc.
www.conde.com

Support Technician,
1-800-826-6332
Andy Taylor


Using the Foam Kit and the Teflon Pillow

September 30th, 2010

Clients who sublimate to textile can find this product to be a worthy investment. Here is why: Have you ever sublimated to a t-shirt, raised the press, removed the transfer and found “paper indention’s” indicating the edges of the paper from the heat and pressure during the transfer process? This is unavoidable if you do not use either the foam kit or the Teflon pillow and develop a understanding of how to correctly transfer with these products included in the layers.

Not to mention, those of you who have just given up and excepted the paper lines on fabrics because you thought there is just nothing you can do to remedy this situation. Or, some of you may have purchased all the “bells and whistles” that were recommended for apparel, tried it and still seen the paper creases after sublimating. That’s even more frustrating because there is more invested to produce a flawless product. Maybe I can help change your mind and perfect the end results.

I have seen these lines in my own work and with the appropriate settings we can reduced the visible creases. Even though the teflon pillow is the easiest to maneuver some people have said that the foam kit is the best because it is the softest. With fabrics the softer the better for “meshing”. I will explain:

The adjustment is the same if using the foam or pillow:

  1. Lay either item on the bottom platinum of the press
  2. With no pressure applied at this time, close the press
  3. Get “eye level” with the gap so you can see the edge of the foam between the plates of the closed press.
  4. Turn the dial, closing the gap 9increasing the pressure) until the foam or pillow is compress about ¼ of its’ height.
  5. Lock it in and raise the press. Now introduce our sublimation instructions and the layers and press away.

You can have success by including these layers in your sublimation process if you understand what to do once you have the foam kit and / or teflon pillow in hand and a some guidance about on how to use it. Conde Technicians wants to get the word out on products like these so that they earn there worth. If you have any questions about this or other products give us a call and we will help to get you informed so that you are getting your monies worth from all purchases.

Video:

Using Vapor Foam

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Condé Systems is doing it again!

September 29th, 2010

It’s time to show off your creativity! Participate in our Hanging Mural Contest! Show off your design and see what others are doing with the exciting new Wavy Tile Murals. You guys and gals who took part in the Flip Flop Contest did such an awesome job, we just had to go and do it again. For inspiration, we have anteed up another Apple 16GB iPad for the 1st place winner; 2nd place prize a $200 account credit; 3rd place prize a $100 account credit. To support contestants I have just uploaded all our mural templates for these fun new products. Last, I offer some product perceptiveness and brainstorming ideas to get you going.

Time is money…

You might be thinking, “How do I create a way to use my image in a mural? Where do I begin?” Well, you asked and we answer. Like with all Condé templates, videos, etc…, our goal in support is to create and execute ways that make your job easy and help clients become more productive. Having already created the mural templates in both CorelDraw and Photoshop I have eliminated a lot of the work. Our templates provide the ability to power clip your selected image into the template, print and go. It’s just that easy!

How the product works…

We have already provided instructions for how to sublimate onto the tiles in the “Sublimation Instruction” cookbook on PartnerNet. For those who prefer to watch Britney guide you through our product sublimation process step-by-step, you will find the video for sublimating onto wavy tile murals already online. The assembly of the mural is quick and easy. It includes the rod, “C” rings (no crimping required) and ready to hang tiles in a verity of lengths and widths, (2 across, 3 across, and 4 across. The length is optional.). If it’s the design you concerned with, then call or shoot us an email, we have lots of ideas for that too.

We can’t wait to see our clients at work with their ideas and designs. We get excited about helping to get you motivated with our sublimation products. Like I said before, by using the product templates and instructional videos “we have eliminated a lot of the work”. No excuses… grab your best design ideas and let’s get started on winning a prize! It’s a win win!

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Things that make you go, Hummm…! Color Issues !?!

September 22nd, 2010

Color Issues !?!
Have you ever printed an image perfectly fine one day and the next day printed the same image and the color be off? I have had this happen to me. If you have been in sublimation business for any length of time then most likely you too have experienced a color shift. As for me, a call of this nature to support is a typical day on the job. The good news is we can often quickly diagnose and resolve color issues with just a few simple processes of elimination. These are the primary reasons for a shift in color:

There are more defined methods for color correction and fine tuning color. However, statistically a color shift will most often be due to one or more of these common reasons. When this happens, these troubleshooting guidelines can often get you back in business with minimum down time. For more information on color issues, visit our documents section from the support / PartnerNet web page and look for “Street Smart”, “Color Matching Tool Kit “ and “101 Tips and Tricks”~by David Gross. Conde Technicians are extremely resourceful at resolving color issues on Conde DyeSublimation systems.

In addition, you will find informative videos for configuring color management by the support team at Condé by visiting Conde TV at www.condetv.com, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop