1-800-826-6332

  International: 251-633-5704

DK3 and Mug11 for full bleed

March 4th, 2011

Pressing mugs can be confusing if we assume they are all pressed the same way with every image. A poor assumption using the same instruction for full bleed as with standard imaging on the mug press will lead to a bad transfer and wasted product. These are errors that will make dips in profit trends.

We have invested well spent time in finding ways to get the perfect result with every mug. Now to let you in on some ways to get you to perfection with pressing all of your 11 oz mugs.

Make sure you have a good mug press…DK3 FYI:

The DK3 has been around for 4 decades and has earned its place in the commercial  mug pressing business. Condé has been supplying customers with the GK3 mug press for over a decade and we believe it is the top of the line in mug presses. Here is why…

Nerd smile The heat element covers more area

Just kidding The design allows for easy mug placement for various mug sizes, including water bottles, steins and many other cylinder shapes.

Flirt female Up to 70 presets (for multiple products), a prepress timer and a user menu.

Adjusting the George Knight DK3 Mug Press

Know the difference of what mug you are using:

Condé sells two types of standard 11 oz mugs. One is MUG11US and the other/s MUG11. You will need to know the press time will vary based on which mug you purchased. Make sure you read the instruction on the product page for each.

Pressing standard images on 11 oz:

Standard images on 11 oz mugs can extend about 1/4 to the top and bottom edges of the mug. The dwell time is about 3.5 mins on MUG11USA and 4.5 mins for MUG11’s at 400 degrees with medium pressure. Pro-spray can be used as an alternative to heat tape. Both sold at Condé.

Pressing full bleed mugs:

The full bleed mugs are the most challenging for transfer. The time may increase up to 6 mins due to the coverage area. After all you will be transferring to the maximum area. To get the best result you will need to trim to the borders of the image. Use Pro-spray as an adhesive. Often, wetting the edges of the transfer will help with adhering to the bottom of the mug. Sometimes the very bottom of the mug/s can be more textured or rippled around the outside diameter. Using the thicker padding (1/8″  vs. a 1/16th” heat conductive rubber pad located around the heat element) and a little more pressure will help with this.

Intro to the George Knight DK3 Mug Press

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Condé Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Wall of Shame TIP #2

February 23rd, 2011

Don’t allow these things to happen to you…

Upside Down Image:

The irritating “costly mistake” of sublimating a plaque upside down. We have all done it or at least I have. Getting in a hurry or neglecting to inspect product for “key clues”  prior to placing the image on it can be a “stomach clutching” experience.  upside downUpsideDown

Don’t Forget to Reverse Your Image:

This is probably the most common error in both sublimation and Heat Transfer. Products that transfer / sublimate to the front side of will require flipping the image every time. Cutting boards and most glass will not reqReversing Imageuire this process and to can cause you much grief if you are not “on guard”. Don’t get Distracted from minor details!

Alignment and Centering Image:

Image placement can be a challenge with most product that we press with the substrate facing down and the transfer face up. The image looks perfect but in the final stages of completion to raise the press; turn the image over and find it has slid, moved or misplaced onto the substrate. Reminding ourselves “attention to detail” is a constant practice. Allow yourself the additional time to verify you do not create scrap and waste product.

AlignmentCentering

There are a “few” Benefits of Scrap Product:

If you have it why not use it? There are some scraped products that you could use for the benefit of testing images and color. For example: We, in support are always testing images when troubleshooting color. This can eliminate other variables and possible causes, for instance, product, image, etc…  I recommend getting a ben for throwing reusable scrap product into. Hopefully you will never need to troubleshoot but I can assume that the time will come when you will want something to sublimate on without wasting good product. If nothing else our support staff will often ask you to sublimate a color pallet or a nozzle check to send to use during color management issues.

TIP #2 Wall of Shame

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


George Knight Mug Presses vs. some other mug presses…

February 17th, 2011

The DK3 commercial press has been around for over a decade. The DK3 is fully adjustable, accommodating all mugs available on the market. This includes 11 oz, 15 oz, 16 oz mugs & steins. The ability of the press to open extra wide allows for easy and fast loading and unloading of mugs from the press. The clamp assembly can be adjusted for very heavy pressure, allowing for full bleed transfers on even the most demanding mugs. Finally – a mug press that compensates for less than perfectly straight mugs!

George Knight has the winning edge on the heat process because of the engineering specs on their element design.

Rolling on the floor laughing The cylinder is longer and covers up to 5” in height.

Be right back The heating elements will heat faster across the surface of the pressDk3

Smile The padding is easier to replace during preventive maintenance procedures.

The settings a also easy and extremely user friendly. We have videos to follow for setup.  For those folks that just want to set a time, temperature and press this is the press for you!

These are just some of the products that offer for pressing with the DK3. There are additional items that our clients will use with this press. Some of the products require additional padding (heat conductive pad). Those products include some water bottles that have a smaller outside diameter (OD). The additional padding will help make good contact around the surface of the product.

mugs01STEIN

Some other mug presses made in China can be very unreliable and troublesome. The vertical designs place limitations on mug sizes and image placement. The heating elements not as constant and predictable for high quality results as with the George Knight Heat presses.

Manual-Digital-Mug-Press-Machine-Vertical-Mug-Press-Machine-MP4105-Mug-Press-Machine-Iii

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Getting Started with Sublimation

December 28th, 2010

If you are just affiliating with Condé System’s, Inc., you might be wondering “where do I begin?”  There are some things we have put into place to help get you started on the right path to dye sublimation. If you are a beginner; just setting up your Condé DyeSub system; or just wanting to be sure you are adequately informed, then I believe this literature can be a beginners check sheet.

First, PartnerNet (PN) registration is a requirement to begin the steps below. If you have not been enlightened about PartnerNet, contact you account manager immediately so the below recommendations/tools are obtainable to you and/or your company.

Preparing your Condé DyeSub System for a setup

Now that I have all my files, what do I do with them?

Because everyone is different, we have provided optional ways to receive instructions for configuring the dye sublimation systems for use with Condé ICC Profiles, to include; SubliJet Inks; ArTainium Inks; or, Chromablast Inks.

What will I need to know/have after I get setup?

Using Condé Web Page

In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

Thanks,
Conde Systems Inc.
www.conde.com

Senior Support Technician,
1-800-826-6332
Vicky Waldrop


Conde Tips, Tricks and Shortcuts for better printing

December 5th, 2010

Like a GPS, wouldn’t it be nice to map the shortest route to avoid or quickly resolve an issue on your Ricoh Sublimation System/s? Or, just know ways to fine tune your sublimation system for maximum quality and performance? Well, Condé has found ways to eliminate errors, fine tune and perfect settings and keep your printer updated with the latest firmware for your Conde sublimation printer driver. We believe you will find these tips beneficial.

Sheet-Dry Print Delay

Increasing the delay time would help prevent sublimation paper from coming out of the printer before the ink is dry enough to prevent smearing or ink build up on you rollers.

To make an adjustment go to:

  1. Control Panel
  2. Printers and faxes or Devices
  3. Right click; then left click on Printing Preferences
  4. Printer Configuration

    Reconnecting the Ricoh using the port settings

    Changing Printer Port Setting form Properties

    Changing Printer Port Setting form Properties

    If you have received a replacement printer and want to install the driver with the previous driver configurations you used with the replaced printer go to the port settings and select that port from properties in the printer folder.

    USB connections to the back of the towers

    By connecting USB cable directly to the back of the PC rather than the front ports or hub you will reduce possible data issues and maximize print quality.

    Improve output by changing a couple of settings:

    1. Spool Format and RAW setting
    2. Print As Bitmap

    Upgrade firmware from the Conde Wab Page:

    Checking printer firmware on you Condé Dye-Sublimation System:

    Or…

    Go to “System” from the printer display:

    1. Hold the up and down arrows for 10 seconds then press enter.
    2. Arrow down until you see “System” and press enter.
    3. Arrow down until you see “System Version”, press enter.

    NOTE: If bi- directional is turned off you can not check system firmware from the Printer

    Go to the www.conde.com, click on the support, then login to PartnerNet to get the latest firmware for your sublimation printer.

    In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

    Thanks,
    Conde Systems Inc.
    www.conde.com

    Senior Support Technician,
    1-800-826-6332
    Vicky Waldrop


    Quick Fixes…

    October 22nd, 2010

    I get a lot of phone calls from people who have an issue that just a simple fix. It’s not always obvious what is going on but just a few mouse clicks and you’re done. I want to point out a few of these issue.

    In Corel when you are having problems that “don’t seam to make sense” or if you have accidentally closed a tool and cannot find it to re-open it. One thing that might help would be to reset Corel back to it’s original settings. Just hold down the F8 key while opening Corel. This will reset the program back to the way it was when you first installed it.

    Another thing I have found is that people have accidentally changed their default printer and don’t know how to set it back. All you have to do is open your printer list:

    In Windows XP            Start – Control Panel – Printers and Faxes

    In Windows Vista            Start – Control Panel – Printers

    In Windows 7                 Start – Control Panel –Devices and Printers

    Next just right click on the printer you want to make your default and select “Set as Default”

    A common issue I see on the Ricoh printer happens when people are printing something on Legal or Tabloid paper and the printer is printing the image too small in the center of the page. This is usually caused by the auto reduce feature in the driver. Just open Printing Preferences and look on the Printer Configuration tab. In the bottom left hand corner just uncheck “Reduce Automatically…” (on the GX7000 it is listed as “Auto Reduce”. Don’t forget to go back to the setup tab and reselect “Conde ICC” under Custom Settings.

    In addition, you will find informative videos for configuring color management by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

    Thanks,
    Condé Systems Inc.
    www.conde.com

    Support Technician,
    1-800-826-6332
    Andy Taylor


    Using the Foam Kit and the Teflon Pillow

    September 30th, 2010

    Clients who sublimate to textile can find this product to be a worthy investment. Here is why: Have you ever sublimated to a t-shirt, raised the press, removed the transfer and found “paper indention’s” indicating the edges of the paper from the heat and pressure during the transfer process? This is unavoidable if you do not use either the foam kit or the Teflon pillow and develop a understanding of how to correctly transfer with these products included in the layers.

    Not to mention, those of you who have just given up and excepted the paper lines on fabrics because you thought there is just nothing you can do to remedy this situation. Or, some of you may have purchased all the “bells and whistles” that were recommended for apparel, tried it and still seen the paper creases after sublimating. That’s even more frustrating because there is more invested to produce a flawless product. Maybe I can help change your mind and perfect the end results.

    I have seen these lines in my own work and with the appropriate settings we can reduced the visible creases. Even though the teflon pillow is the easiest to maneuver some people have said that the foam kit is the best because it is the softest. With fabrics the softer the better for “meshing”. I will explain:

    The adjustment is the same if using the foam or pillow:

    1. Lay either item on the bottom platinum of the press
    2. With no pressure applied at this time, close the press
    3. Get “eye level” with the gap so you can see the edge of the foam between the plates of the closed press.
    4. Turn the dial, closing the gap 9increasing the pressure) until the foam or pillow is compress about ¼ of its’ height.
    5. Lock it in and raise the press. Now introduce our sublimation instructions and the layers and press away.

    You can have success by including these layers in your sublimation process if you understand what to do once you have the foam kit and / or teflon pillow in hand and a some guidance about on how to use it. Conde Technicians wants to get the word out on products like these so that they earn there worth. If you have any questions about this or other products give us a call and we will help to get you informed so that you are getting your monies worth from all purchases.

    Video:

    Using Vapor Foam

    In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

    Thanks,
    Conde Systems Inc.
    www.conde.com

    Senior Support Technician,
    1-800-826-6332
    Vicky Waldrop


    Template, No Template?

    September 18th, 2010

    Having spent a lot of time reviewing templates, making and posting templates for Condé, I have often been asked by our clients, “Template or No Template?”. I translate the question as, “Would it be easier to size the image and print? Or, search for the product template, download, place image, print, and in some cases cut and trim around the template border prior to sublimation?” The answer is based on two questions. How savvy are you in your Digital Imaging Software (ex: CorelDraw, Adobe Photoshop or Illustrator)? How good are you using the shape tools or sizing images in those application (ex: circles and squares and entering length and width values)?

    Placing an image in a box can be as simple as knowing what size the box needs to be. For instance, a business card has a standard dimension of 2.0” by 3.5”. To place a ready made graphic with text in that area, can be as simple as knowing the size of that area. Then, add .125” for bleed (ex: 2.125” x 3.625”), and print. No template needed!

    There are occasions when templates are considered necessary to even the most advanced graphic designers. A lot of Condé products are not perfectly rounded or squared and a template is just easier for image placement. It can be used as a “key hole” for manipulating the exposed area for printing. It provides a “teaser” for how the finished product will look.

    For our clients who want to experiment with sizing images for sublimating without the use of templates, Condé Technicians have prepared instructional videos for some common questions. Visit www.condetv.com for videos like: “How to Size Images in Photoshop”, and “How to use Conde Templates”, etc…

    In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

    Thanks,
    Conde Systems Inc.
    www.conde.com

    Senior Support Technician,
    1-800-826-6332
    Vicky Waldrop


    Networking your Ricoh printer for sublimation printing

    September 16th, 2010

    Ever find yourself in a situation where you have more than one computer that you need to have installed to print to a single printer? When this happens you have a choice to make. You can install the printer on one computer and share it over your network or you can connect the printer to your network and install it directly to each computer through your network.  Condé’s DyeTrans Ricoh printers have the capability for either method. The Ricoh GXe3300n comes with a standard network port on the back of the printer that you can plug directly into your router and then configure for network printing.

    The GX7000 has an optional network adaptor that installs on the printer to make it ready to connect and configure. Let’s take a moment to talk about the advantages and disadvantages of each. 

     VS  

    Using the shared method you have the                  With the networked method you 

    capability of monitoring all your print                      are printing directly to the printer

    jobs from the computer that the printer                  without relying on another computer.

    is connected to. One major disadvantage                 Also if you have a wireless network

    is in the fact that the computer that the                   you just have to connect the printer

    printer is attached to will be using it’s                       directly to the router and then any

    resources to print your documents. This                  computer on the network can print to

    can cause that computer to run slow                         the printer weather it is wired or

    and sluggish.                                                                  wireless.

                We at Condé feel it is better to connect your printer to your network and not through another computer. This is easy to setup and we not only have a document and a video that will show you how to do this but we are always happy to help our customers with this or anything else you might need.

    In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

    Thanks,

    Conde Systems Inc.

    www.conde.com

    Technical Support

    1-800-826-6332

    Andy Taylor


    Clearing Error 990 and 999 on Ricoh DyeSub Systems

    September 16th, 2010

    There is not much that I despise more than car trouble. At some point, each of us will get into our automobiles and turn the ignition only to discover it will not start. Despite all our preventive maintenance efforts this can happen to anyone of us. I don’t know about you but without my wheels I am literally “out of business”.

    If you own a Ricoh Printer there may come a time when the printer will display a 990 or a 999 error. If this should happen to your Ricoh system, Condé Technicians offers helpful perception to a speedy recovery. I will begin with a little “Ricoh” history about this error.

    “ERR (990) or ERR (999) are both error messages which are displayed when a sensor does not work normally due to dirtiness. For example, either may be caused by a dirty maintenance unit or clogged ink nozzles. It may be possible to resolve the issue by cleaning the device as described below

    To clean your device, follow these steps.

    1. Turn off the main power switch.

    2.     Open the top cover.

    Take care not to snag the sleeves of your clothing on the cord (1). Do not touch the feed belt (2).

    

    3.     Clean the part indicated in the image below using a damp cloth or cotton tipped applicator.

    Never use tissues because it can contaminate the maintenance unit with loose fibers.

    1. Close the top cover.
    1. Turn on the main power switch.
    1. Print the nozzle check pattern and check that the nozzles are not clogged.

    If the problem persists, contact your local authorized service/support representative.”

    These visuals are great tutorials, but the support staff here at Condé Systems Inc.  (www.conde.com) has taken your questions about this error quite literal. Conde Support Technicians has accumulated understanding for remedying this error and get you “Back to Business”. If you see this error, visit www.condetv for our timely video, “Cleaning the Capping Station on the Ricoh” and let us get you back to business.

    http://www.youtube.com/condesystems#p/search/0/NGsGP8cZeAI)

    In addition, you will find other awesome videos for sublimation and heat transfer by the support team at Condé by visiting Condé TV, Condé Facebook Page and Condé Twitter. Look for more upcoming videos and informative blog entries to be added for successful sublimation and maintaining your Condé DyeSub System. If there is something that you think would be better said in an instructional video or blog posting, then we look forward to hearing your ideas.

    Thanks,

    Conde Systems Inc.

    www.conde.com

    Senior Support Technician

    1-800-826-6332

    Vicky Waldrop